Services
InfoBuild India services cover consulting, training and technical support.
Consulting
The product is not the only essential thing that affects the selection of the reporting
or integration tool, but project implementation is also important. Our consultation
services cover all IT projects phases ranging from preliminary surveys and specification
to total turnkey deliveries.
Our experienced consultants assume total responsibility for project management while
the customer participates in the project as an expert of his own business. Close
collaboration yields the following benefits:
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Exact project specification
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realistic, sound project timetable
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effective cost management
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real-time flow of information
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all parties’ commitment to the project
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desired end result
Training
We offer a broad range of general WebFOCUS and iWay integration courses that cover
all basic issues from use and usability to special features. We have noticed that
practical training is most effective when based on the customer’s own material.
With this in mind, we also arrange customer-specific courses that cover all the
products that we represent.
Technical Support
Our support services cover technical support to all the systems that we supply,
including helpdesk; problem solving visits to the customer’s premises, and new software
versions. Our support service is available during normal office hours. We have access
to Finland’s leading experts who specialize in the software that we represent. In
addition, we constantly keep in touch with our principals from whom we daily receive
new software information and instructions on how to solve possible problems. We
constantly train our staff to deal with new software, thus ensuring that we can
offer our customers high-quality support services.If you want to hear more about our services,
please send us email and the appropriate contact person will contact you shortly.
SERVICES & SUPPORT
Customer Service Is Everything
At InfoBuild, we are as open and flexible as our software, and our customers
are our greatest assets. For every new product and feature, there's a customer who
drove it. For every customer there's an answer.
Our customer-centric philosophy is backed up by an integrated support network of
people passionately dedicated to the success of your business initiatives. Consulting,
Education, Technical Support, Product Development – the support network is the sum
of these groups, and it stands ready to help you.
Professional Services
Your Business Solutions Partner
Leveraging WebFOCUS – our market-leading Web business intelligence
software – and iWay enterprise integration middleware, InfoBuild Professional
services specializes in building custom-tailored Web decision support systems. We
offer service packages designed for quick implementations, and we use the latest
technologies to incorporate leading-edge capabilities into our solutions – including
a wide range of wireless and mobile options. With a track record for success far
surpassing the industry average, we are committed to customer success and we welcome
your feedback. InfoBuild Professional Services works with everything
from standalone architectures to multi-tier client/server environments, providing
special expertise in the following areas:
Business Intelligence Systems
We help customers develop comprehensive business intelligence
systems that are robust, highly scalable, easy to deploy, and adaptable to any business
need. Our ability to access over 120 information sources means we can integrate
virtually any information into your system.
Intranet/Extranet/Internet Systems
Our Internet experts will help you design and deploy high-performance
Web applications for database publishing, reporting, OLTP, electronic commerce,
and self-service information systems, faster and easier than you ever imagined.
Data Warehousing
Our consultants have successfully designed and implemented
data warehouses for leading corporations, institutions, and government agencies.
Information Builders' proven Incremental Warehouse Methodology emphasizes immediate
benefits and maximum return on investment.
Application Rehosting and Reengineering
Our consultants are experts at helping customers reengineer
and migrate mission-critical applications to new environments such as the Web.
Production System Maintenance and Support
In the push to develop critical new business systems, support
for production systems sometimes suffers as users are left waiting for necessary
enhancements. That support can be outsourced to our consultants, whose "source-level"
expertise can help you optimize the performance of your current systems. Our consultants
can also develop a strategy for transitioning from your current systems to new ones.
Success Through Teamwork
Our leadership position in the IT marketplace includes strategic partnerships with
such key vendors as Microsoft, Oracle, SAP, Compaq, Hewlett-Packard, IBM, NCR, and
Sun. We've grown to be one of the most successful independent solution providers
in the world, dedicated to developing the industrial-strength solutions you need
to compete and succeed in the complex, information-intensive business environments
of tomorrow.